Terms & Conditions
When booking an appointment at Elite Aesthetics you agree to our Terms & Conditions - Please read the following carefully.
We try to be as fair as humanly possible. When cancelling/rescheduling, we don't favour one reason over another, as everyone's reason is valid. The terms will apply to any and all reasons. We ask for your kind understanding as a small business being unable to carry out the work as planned and the impact this has; we thank and appreciate each and every one of you for this.
If you wish to book an appointment, a booking fee is required, which varies in amount across treatments (this is the amount you pay when you make a booking and comes off the total on the day). This is non-refundable under any circumstances and is required to secure your booking time and confirm your commitment to attending the appointment. Cancelling your appointment once booked for any reason will result in losing your booking fee if you do not wish to transfer it to another treatment. Please only make a booking if you have checked you are suitable for the treatment and are serious about attending.
Cancelling your scheduled touch-up appointment, for any reason, without sufficient notice given (3 working days) will result in an extra non-refundable £50 to be paid before you can schedule another treatment that is within 12 weeks of your initial treatment. If your the touch up is scheduled for after 12 weeks from the initial touch up, then our usual pricing structure applies.
Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, previous pmu, some medical conditions or medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking.
Rescheduling can be done with ample notice (over 72h) free of charge one time. The second reschedule will result in 50% of the booking fee being lost even if ample notice is given.
Rescheduling 72-24h prior will lose 50% of the booking fee. Rescheduling 24h or less before will lose 100% of the booking fee.
Another booking will need to be made and if 72-24h notice was given 1.5 booking fee's will come off on the day.
If an included 6-12week top-up is rescheduled, the above rules apply, & a £50 fee will need to be paid in order to re book (as long as the touch up is still within 12 weeks, outside of this our usual pricing structure applies).
Any messages sent outside of working hours will be read during working hours (9-5pm mon-sat), eg emailing at 11.30pm on Saturday will be counted from 9am the on Monday.
If sufficient notice is given (3+ days) your full booking fee will roll over to the next available appointment.
If you request a patch test to be posted and it hasn't reached you, and don't let us know with enough time to send another (3 days), you will be expected to collect one or the booking fee will be lost without ample notice to fill the space.
Likewise if a client falls pregnant it is illegal for us to continue with a treatment/ top up and this will be pushed back until the client is no longer breast feeding - any extra treatments needed are chargeable and booking fees are again not refundable if you fall pregnant.
If you need to reschedule your booking fee for any reason and it falls outside of 12 weeks from your initial treatment, then our usual pricing structure applies.
If the booking was a fine line tattoo and you (the client) fall pregnant, or for any reason need cancel, reschedule or otherwise: the booking fee - or a portion of - will be held on file (if ample notice given, per above). This booking fee (or portion of) can only be used towards the exact same tattoo which had been arranged before rescheduling/cancelling. Another design or another treatment will need a new booking fee and the original fee will be forfeited. If you need to reschedule with less than 3 days notice, a new booking fee will be required to arrange a new date.
If you reschedule frequently, and/or 'no show' more than once, regardless of the reason, we reserve the right to refuse future bookings.
Booking fees for tattoo appointments are linked to both the appointment day and time, and also the requested and approved design. If the design/style is changed then a new booking fee will be required and the original booking fee will be forfeited.
If a design is changed to make it less time and your artist has already drawn your original request, then the original quote remains and you will be charged for the original appointment booked.
Your booking fee and appointment include two re-draws of your concept. If additional drawing time is required this will be chargeable.
If you book a tattoo appointment without completing a tattoo request form, and we are unable to complete you tattoo then your booking fee will be lost.
Tattoo touch ups: (NOT incl hands and feet)The price of your tattoo includes one free touch up within 4-12 weeks of the initial appointment. With more than 72h notice, we can rearrange this appointment, one time, free of charge, as long as it is still within 12 weeks of the initial tattoo appointment. If the touch up is rescheduled with less than 72h notice, there will be a charge should you wish to rearrange. If the touch up appointment is up to 30 mins, the charge will be £20. If the appointment is 1h-1.5h then the charge will be £50 and can be booked via our booking system - these charges will be taken as non-refundable booking fees to secure your touch up appointment. If you would like a touch up of your tattoo after more than 12 weeks of the initial tattoo appointment then you will need to email us with a picture of the tattoo for a bespoke quote.
We do not offer a complimentary touch up on your hands/feet tattoos. If a touch up is required there will me a minimum charge of £30 per session. This will increase depending on what is required.
Only one offer can be used at a time, this includes referral deductions - unless otherwise noted or prior agreement has been made. We have the right to refuse offers at any time. If you book before the offer has been announced, you will not be eligible. If you book after the offer has ended, you will not be eligible. If you do not mention the offer or apply the offer code at the time of booking, then you will not be eligible for the offer. If you do not meet these criteria, you will be required to pay full price for the service.
Permanent makeup: You (the existing client) get £20 off your next permanent makeup treatment with a minimum spend of £90. The person who you refer to us must be a new client (no treatments with us previously) and will also get £20 off their permanent makeup treatment with a minimum spend of £90.
Focus Dual (Radio Frequency Microneedling and HIFU): You (the existing client) get £20 off your next focus dual treatment with a minimum spend of £90. The person who you refer to us must be a new client (no treatments with us previously) and will also get £20 off their focus dual treatment with a minimum spend of £90. This only applies when you BOTH have a course of at least 3x treatments.
Laser tattoo removal: You (the existing client) get £15 off your next laser tattoo removal treatment with a minimum spend of £60. The person who you refer to us must be a new client (no treatments with us previously) and will also get £15 off their laser tattoo removal treatment with a minimum spend of £60.
Deso Fat Dissolving: You (the existing client) get £20 off your next Deso treatment with a minimum spend of £90. The person who you refer to us must be a new client (no treatments with us previously) and will also get £20 off their Deso treatment with a minimum spend of £90.
Botox: You (the existing client) get £20 off your next botox treatment with a minimum spend of £90. The person who you refer to us must be a new client (no treatments with us previously) and will also get £20 off their botox.
For new clients to redeem their referral discount, the person who referred them must be an existing client of ours who has had the treatment.
For the existing client to redeem their referral, the person whom they referred must have attended their appointment with us - it can't just be in the diary.
If you refer multiple people these referrals can be 'built up/kept on file' but only one referral discount can be used per appointment.
There are no referral schemes for treatments not mentioned in the above 'Referrals' section.
Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:
If the time left is sufficient to go ahead then the normal charge applies however we cannot guarantee you will get the full time that would have originally been given to you.
If not enough time would remain to do the treatment the booking fee will be lost and another would need to be paid to book back in.
As a general guide - up to 15 mins is usually acceptable for a 2.5h appointment and10mins for a 1.5h appointment. For appointments that are less than 30mins, there is no margin for lateness, thus if you arrive late we will not be able to carry out your appointment and you will lose your booking fee.
It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.
Gift vouchers can be bought directly from us. These are non transferable or refundable.
Gift vouchers must be used within 12months of purchase.
The value of the gift voucher can be used against treatments with the business from which it was bought only, and only by the recipient noted on the voucher when purchased.
Any appointments made us using a gift voucher that rescheduled, or cancelled at late noice (within 72h), will be subject to our usual terms and conditions noted above, and any late/cancellation fees will be deducted from the overall value of the gift voucher.
Booking the 6-12week top up is the clients responsibility. If it falls outside of this, there is a late top up fee (20-40 depending on how much work is needed due to the delay).
Cash or Card payments only.
If you have had previous permanent make up done elsewhere it is the clients responsibility to send us pictures of the area, prior to booking in, to ensure we can work over it. If you arrive to your permanent makeup appointment with previous work that you have not declared, (and that we have not confirmed we are happy to work over) we may not be able to carry out the treatment - if this is the case you will lose your booking fee.
We do not allow any persons under the age of 18 in the clinic. If you arrive with an under18 then we will not be able to carry out your treatment and your booking fee will be lost.
Please come alone to your appointment unless previously arranged. The Barn is small and we are often unable to accommodate additional people, in which case we will not be able to carry out your treatment and your booking fee will be lost.
Deciding last minute to add an additional service to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.
It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact.
You, the client, are not permitted to film or photograph your artist/technician, or any aspect of the treatment/procedure.
If you act in a way that is abusive or untoward you will be asked to leave the premises. If this is via message you will be denied entry in future. We reserve the right to refuse custom (even if a top up hasn't been carried out) at any time if any abuse or negative behaviour has occurred, no refunds will be given. Any slanderous or unconfirmed reviews on any public domain will be investigated and legal action may be taken.
EU General Data Protection Regulation. Privacy notice 2018. May 2018.
We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken. At your appointment further contact details, a medical history and consent will be recorded as required by law.
These records are kept private and confidential. You have the right to request to see your forms at any time.
We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.
We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.