Terms & Conditions
When booking an appointment at Elite Aesthetics you will agree to our Terms & Conditions - Please read the following carefully.
Sometimes things get in the way and we try to be as understanding as possible, however any missed appointments mean another client could have taken your booking time. We appreciate your understanding!
If you wish to book an appointment a £50 booking fee is required. This is non-refundable under any circumstances and is required to secure your booking time and confirm your commitment to attending the appointment. Cancelling your appointment once booked will result in losing your booking fee if you do not wish to transfer it to another treatment.
Cancelling your scheduled touch-up appointment will result in an extra £50 to be paid before you can schedule another if sufficient notice was not given (3 days) as this is a slot that another client could have taken.
Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical conditions or medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking.
Rescheduling can be done with ample notice (over 3 days) free of charge one time. The second reschedule will result in 50% of the booking fee being lost even if ample notice is given.
Rescheduling less than 3 days prior will lose the booking fee.
If a free top-up is rescheduled less than 3 days prior, a £50 fee will need to be paid in order to re book.
Any messages sent outside of working hours will be read during working hours eg emailing at 11.30pm will be counted from 9am the next day.
If you request a patch test to be posted and it hasn't reached you, and don't let us know with enough time to send another (3 days), you will be expected to collect one or the booking fee will be lost without ample notice to fill the space.
Likewise if a client falls pregnant it is illegal for us to continue with a treatment/ top up and this will be pushed back until the client is no longer breast feeding - any extra treatments needed are chargeable.
If sufficient notice is given (3 days) your full booking fee will roll over to the next available appointment.
Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:
If the time left is sufficient to go ahead then the normal charge applies however we cannot guarantee you will get the full time that would have originally been given to you.
If not enough time would remain to do the treatment the booking fee will be lost and another would need to be paid to book back in.
It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.
Booking the 6-12week top up is the clients responsibility. If it falls outside of this, there is a late top up fee (20-40 depending on how much work is needed due to the delay).
Cash or Card payments only
Deciding last minute to add an additional service to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.
It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact.
If you act in a way that is abusive or untoward you will be asked to leave the premises. If this is via message you will be denied entry in future. We reserve the right to refuse custom (even if a top up hasn't been carried out) at any time if any abuse or negative behaviour has occurred, no refunds will be given.
Novel Coronavirus (COVID-19)
The World Health Organisation declared Covid-19 a global pandemic in March 2020, in accordance with this there have been changes to the clinic and the ways in which we work following a risk assessment & in relation to necessary health & safety measures.
All clients must come alone, wearing their own clean mask (NO gloves) with no unnecessary items, but must bring their own drink and blanket etc if they wish as we can no longer provide refreshments or use reusable porous materials.
All clients must notify us immediately if at any time prior to their appointment (at least 2 weeks) they begin to feel unwell or display any COVID-19 symptoms.
EU General Data Protection Regulation. Privacy notice 2018. May 2018.
We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken. At your appointment further contact details, a medical history and consent will be recorded as required by law.
These records are kept private and confidential. You have the right to request to see your forms at any time.
We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.
We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.