Terms & Conditions
When booking an appointment at Elite Aesthetics you will agree to our Terms & Conditions - Please read the following carefully.
Sometimes things get in the way and we try to be as understanding as possible, however any missed appointments mean another client could have taken your booking time. We appreciate your understanding!
Consultations are free. If you wish to book an appointment a £50 booking fee is required. This is non-refundable and is required to secure your booking time and confirm your commitment to attending the appointment. Until this is received, you do not have a booking and the time proposed can be taken by another client.
Cancelling your appointment once booked will result in losing your booking fee.
Cancelling your scheduled touch-up appointment will result in an extra £50 to be paid before you can schedule another if sufficient notice was not given (3 days) as this is a slot that another client could have taken.
Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical conditions or medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking.
Rescheduling 3 days before the appointment will result in 50% of the booking fee being lost and the other 50% credited to any potential future appointments, the 50% lost will need to be made up. Rescheduling less than 3 days will lose the booking fee.
If you request a patch test to be posted and don't let us know with enough time to post another (3 days) that it hasn't arrived you will be expected to collect one or the booking fee will be lost without notice to fill the space. Likewise if a client falls pregnant it is illegal for us to continue with a treatment/ top up and this will be pushed back until the client is no longer breast feeding - any extra treatments needed are chargeable.
If sufficient notice is given (3 days) your full booking fee will roll over to the next available appointment.
Rearranging a top up with less than 3 days notice will incur a £50 charge in order to book again. If you fall pregnant after your first treatment and before your top up you will not be allowed to have your top up until you are no longer pregnant or breastfeeding. This may mean that you will need more than 1 top up as they will be unfinished and very faded which will be at your expense at the price of a top up if this is necessary.
Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:
If the time left is sufficient to go ahead then the normal charge applies however we cannot guarantee you will get the full time that would have originally been given to you.
It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.
Booking the 6-12week top up is the clients responsibility. If it falls outside of this, there is a late top up fee (20-40 depending on how much work is needed due to the delay).
Cash or Card payments only. There is a surcharge for card payments.
Deciding last minute to add an additional service to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.
It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact. By providing your information you agree to receiving newsletters/ promotional information unless requested otherwise.
If you act in a way that is abusive or untoward you will be asked to leave the premises. We reserve the right to refuse custom at any time if any abuse or negative behaviour has occurred, no refunds will be given.
There are circumstances where you will not be charged as we understand things cannot be helped sometimes. things that do not fall under this include:
forgetting, mismanaging or double booking, running late, missing appointments, mild sickness, work changes.
EU General Data Protection Regulation. Privacy notice 2018. May 2018.
We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken. At your appointment further contact details, a medical history and consent will be recorded as required by law.
These records are kept private and confidential. You have the right to request to see your forms at any time.
We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.
We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.